ClubRight Connect / Marketing & Growth

Leisure-net Solutions

Customer feedback, satisfaction surveying and the Net Promoter Score

Visit Leisure-net Solutions → ← Back to ClubRight Connect

Key benefits

Automated surveys triggered by customer-journey events

Benchmark results against other operators in the sector

Simple to implement and use

Puts customer views at the heart of decision-making

Now trading as Active Insight

Certified Net Promoter partner

Results benchmarked against other operators

Buy services individually or as a package

Measuring loyalty with NPS

On a scale of 0–10, NPS measures how likely members are to recommend your club to a friend, relative or colleague — a universal method for tracking loyalty and spotting sales opportunities.

A closed-loop recovery system

When a member wouldn't recommend you, Leisure-net's closed-loop system asks why — and offers a referral voucher or guest pass to help win them back before they leave. 'Recovery Focus' helps your team win back customers who want to leave or freeze.

Now trading as Active Insight

Leisure-net Solutions now trades as Active Insight. Same team, same work — customer insight, member surveys and market intelligence for health and fitness, active leisure and cultural services. If you've been sent a link to leisure-net.org and found it broken, active-insight.org is the current site. The rebrand is worth knowing about if you're comparing quotes or digging out an older report, because both names still turn up across the trade press and in search results.

Benchmarking, not just asking

Plenty of clubs run a survey. The harder part is knowing whether forty-two per cent is good. Active Insight is one of a small number of UK consultancies certified as a Net Promoter partner, and its surveys are benchmarked against other operators in the sector — so your score arrives with context rather than as a number floating on its own. Services can be bought individually or bundled, which suits a single site as well as a trust running twenty. Multi-site operators can also compare their own sites against each other.

How it connects with ClubRight

Surveys and NPS scoring can be linked to trigger points within ClubRight member journeys, and results benchmarked across multi-site operators.

Direct contact

David Monkhouse 07872 100538 · davidmonkhouse@leisure-net.org

Marketing & Growth

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FAQ

Leisure-net Solutions and ClubRight

Does Leisure-net Solutions integrate with ClubRight?

Not directly. Leisure-net Solutions is a supplier ClubRight works with and recommends, rather than a system that passes data back and forth with the platform. Only a small number of ClubRight Connect partners are direct integrations, and their pages say so explicitly. If that distinction matters to what you’re planning — particularly with hardware — ask before you order.

What does Leisure-net Solutions do?

Member satisfaction surveys and at-risk member recovery.

Do I have to use Leisure-net Solutions to use ClubRight?

No. Nothing in the ClubRight Connect directory is a requirement and nothing is tied to your account. Use your own supplier if you already have one — the directory exists to save you the research, not to steer you.

Does ClubRight charge extra for this?

No — ClubRight doesn’t add a fee for a partner being listed or connected. Whatever Leisure-net Solutions charges for their own product is between you and them. Nobody pays to appear in this directory.

Got a question about this integration? Contact ClubRight →