Black Raccoon Consultants

review All in one solution for community engagement ☺membership management is very easy and has everything needed by a club manager ☹nothing really. i have been always satisfied with club right.

This booking app is a Life changer 10/10 for everything. Would highly recommend this service to anyone ☺The ease of using it and the fact that it saves me about 20 hours a week from manually booking people in via a paper diary. The customer support is amazing. I am not technical at all and did find it difficult to get my head around it all the first few days. Even though it's so simple it takes me a while to pick things up. The customer support is the best I've ever received hands down. I would email the Brough the orange button and have a response almost immediately EVERY TIME. The advisor explained everything in great detail until I was comfortable with using the booking app Would highly recommend this to anyone. I just wish I'd of started sooner ☹NOTHING. This app is the best decision over ever made as a business

Best on the market The joining process was seemless with excellent training on via a zoom call. The intergrations and partners they have give you multiple options in how you run business. ☺The functionality of the software is so easy to use with the customer support system they have things normally get solved instantly. ☹None, I'm just annoyed I didn't sign up earlier!

Can't believe I waited so long to sign up to ClubRight! So far so good - I absolutely love this software. Furthermore the customer relations and overall experience delivered by the team (particularly [SENSITIVE CONTENT HIDDEN] has been second to none. ☺Easy to use; great sleek look that matches my brand; super client friendly. ☹Consumer sign-up analytics as a spreadsheet/chart would be a bonus

Awesome Product Clubright is a brilliant system, user friendly and simple to use. Members are also finding it easy to use and the new covid bits make my members feel much safer using the gym. Only downside is customer support isn't available during wider hours. They do respond quickly when they are available though. ☺I love how simple and easy it is to use. ☹It would be great if customer support was available for longer hours and at weekends.

Elite Fitness The guys at ClubRight have gone above and beyond to help me, unfortunately through no fault of ClubRight I have had issues and they have always on hand to help out, customer service is 5 star and although I am only a small club they have made me feel like their only client at time's, ClubRight has a family run feel about it and I would highly recommend them to anyone. ☺The App is what attracted me the most to using ClubRight, having everything member's need just one click away has made a massive difference in the running of our club. ☹The only issue I have is with the integration with Harlands who are my DD providers, due to the lack inconsistency of integration I have often not seen a true reflection of my members and daily takings to solve this I have made the decision to start using Go Cardless to collect my DD in future as they have a 100% integration with ClubRight which we'll enable me to use all their features.

ClubRight is a defo Sorted out the constant hassle of chasing down members that are just kept up to date by writing names in a book ☺So easy to use, for the first time we can now confidently offer direct debits at the click of a button. Our membership numbers have increased greatly ☹So many options and takes a while to get your head around

CH1 PT ☺Automated integrations and email options to communicate to members ☹Multiple payment options to different bank accounts

Difficult for a technophobe like me but so worth it in the end Great, I am so grateful to the service for my business and to the staff who were very patient with me. ☺I love how simple it is, and how professional it is from a members point of view. Makes them see that they are in professional hands, and being looked after and catered for. Taken seriously almost. Once you have figured out how it works lol. Like anything its scary and new at the start but once you practise and familiarise yourslef and torment the online staff with questions and live support chats it all comes together and now I look forward to going into it and using it. ☹Often video calls that were scheduled were changed last minute and sometimes the dates we had agreed on the phone for support calls were sent for a different day and time. That was my only negative thing about the whole service. The software is top notch and really user friendly and slick. Again....once you familiarise yourself with it. You have to be willing to put in the effort and get your head around it all. Before lockdown, I didnt even know what PDF meant!

Highly recommend Club Right We love Club Right, the best move we made when we switched to them. ☺Easy to use and the support we receive from the team is paramount. ☹There is nothing I can say for improvements. They are always on step ahead