ClubRight Connect / Payments & Accounting

DFC

Full-Service Direct Debit Solutions

Switching? Nothing breaks

Already collecting through DFC? Those payments map straight into ClubRight and keep running exactly as they are — no member re-authorisation, nothing to re-sign. Switch on ClubRight Pay for new members, and move the rest across at your own pace.

Key benefits

Streamlines the member journey through online joining

Reduces attrition by 1–2%

Extends average member length of stay by ~3 months

Frees up staff time and cuts admin costs

FCA-authorised Direct Debit collection

Online and on-site membership sign-up

Arrears chased without staff phone calls

Separate support lines for clubs and members

Milton Keynes based, UK-wide

How the integration works

DFC and ClubRight have partnered to link the FastDD and ClubRight platforms in a single environment. Clients can suspend and un-suspend member payments following payment runs, while staying informed about new member sign-ups — including a 'how did you hear about us' capture for new joiners.

Handling non-payment automatically

Any unpaid payment automatically updates the customer's status, flags the issue, and sends an outstanding invoice detailing the full amount owed.

Direct Debit collection for membership businesses

DFC, Debit Finance Collections, collects membership payments by Direct Debit on behalf of clubs and other subscription businesses. Alongside collections it offers online and on-site sign-up, arrears handling and retention support, so the paperwork around a new joiner and the money that follows it sit with the same supplier. The firm is authorised and regulated by the Financial Conduct Authority under firm reference 756925, and operates from Milton Keynes.

What it looks like day to day

Sign-ups can be taken online or at the desk, payments are collected on a set schedule, and failed collections are followed up without a member of your team picking up the phone. Their published case studies come mainly from sports organisations, including rugby and football clubs, where the measure was membership numbers rather than gym visits. Pricing and contract terms are quoted directly by DFC.

Questions worth asking first

Direct Debit collection is regulated work, so FCA authorisation means complaints handling, data protection and arrears practice all sit inside a supervised framework. DFC also runs separate support lines for clubs and for members, which keeps payment queries away from your reception desk. The two practical tests for any collection service are how quickly money reaches your account and exactly how a failed payment is chased. Ask both on the first call.

How it connects with ClubRight

Suspend and resume member payments directly from ClubRight, with new sign-ups tracked and unpaid invoices auto-flagged after each payment run.

Direct contact

01908 422000 · sales@debitfinance.co.uk

Payments & Accounting

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Stripe

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The Onda Group

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Xero

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FAQ

DFC and ClubRight

Does DFC integrate with ClubRight?

Not directly. DFC is a supplier ClubRight works with and recommends, rather than a system that passes data back and forth with the platform. Only a small number of ClubRight Connect partners are direct integrations, and their pages say so explicitly. If that distinction matters to what you’re planning — particularly with hardware — ask before you order.

What does DFC do?

Direct debit collection and payment recovery (FastDD platform).

Do I have to use DFC to use ClubRight?

No. Nothing in the ClubRight Connect directory is a requirement and nothing is tied to your account. Use your own supplier if you already have one — the directory exists to save you the research, not to steer you.

Does ClubRight charge extra for this?

No — ClubRight doesn’t add a fee for a partner being listed or connected. Whatever DFC charges for their own product is between you and them. Nobody pays to appear in this directory.

Got a question about this integration? Contact ClubRight →