Two systems, twice the headache
Before ClubRight, Pinchaninch was using two different pieces of software to run the club: one for bookings and one for collecting Direct Debits. Tracking who attended sessions, who had paid and managing cancellations was a daily struggle.
Darren and Nichola would have both systems open side-by-side, manually matching payments to members. If someone cancelled, they wouldn’t know until they checked attendance lists — making it difficult to fill that space again.
The amount of time spent on admin wasn’t sustainable, and it would only get worse as more members joined. They needed one system to save time, save money and be easy for customers to use.
Why Pinchaninch chose ClubRight
They discovered ClubRight and immediately liked the modern look and the price. The demo impressed them with the level of product knowledge from the team, which built confidence from the outset.
“Before, members would have to sign up to two systems before they could purchase a membership, whereas ClubRight makes it possible for them to buy a membership in a matter of minutes.”— Darren & Nichola Tyrie, Pinchaninch
Their only concern was the transition and migrating customer data from the old booking software and Direct Debit system. ClubRight had a data migration specialist to help them every step of the way.
Everything in one place
Now everything is under one roof — bookings, payments, communications. They open one system at the beginning of the day and everything they need is there.
The software is user-friendly both for the business and for customers. Darren and Nichola are in complete control of the online member portal and can add new membership packages themselves without emailing a developer. Customised automated messages handle booking confirmations, class changes and feedback collection.
“Overall, I have so much more time to put into the other areas of my business now that I have less admin, which means I can fully show up for my customers and help them achieve their health goals.”— Darren Tyrie, Pinchaninch
Prospect conversion has improved too — the team can send sign-up links in emails or email all prospects when they run a special offer. The online joining form and class timetable connect directly to their existing website, keeping everything in one place for members.
The Help Chat is extremely responsive, and the team even organised onboarding sessions to teach them how to best use the software for their business.