A nightmare scenario with the previous software
Before ClubRight, Ignite Fitness used a different software supplier — and it was a nightmare. Collecting money was unnecessarily challenging due to glitches. The system was unstable. There was no reliable way to manage the gym, collect payments on time, or keep member data organised.
Andrew and his team wanted a partner that would give them peace of mind with a system they could count on.
Why Ignite Fitness chose ClubRight
ClubRight’s name came up through conversations with other club owners in the fitness industry. After a virtual demo, the team was immediately impressed with how user-friendly the system was and the payment collection features on offer.
“They’ve got a great reputation and they’re based in the UK so we wouldn’t have to worry about their Help Team running on a different timezone to us.”— Andrew Charalambous, Ignite Fitness
With so many positive reviews and strong functionality, the decision to get started was straightforward.
Bullet-proof software that gives real freedom
Ignite now has a great relationship with ClubRight, and the team are always on hand to help launch new products or promotions. The speed is what stands out.
“We could have an idea for a new membership over breakfast and have it live and in the Members App ready to start selling by lunchtime. Efficiency like that gives us so much freedom.”— Andrew Charalambous, Ignite Fitness
ClubRight is always adding new features. One of Ignite’s favourites is the ability to add custom tiles to the Member App, so members see the most relevant actions first — buying a membership, booking a PT session, and more. The Owner App also lets Andrew see reports from anywhere without needing to be physically in the business.
The software is efficient, reliable and doesn’t suffer from glitches.
“In our experience, ClubRight’s software is bullet-proof.”— Andrew Charalambous, Ignite Fitness