Milo is ClubRight’s AI assistant, built into the software your club already runs on.
Every morning, Milo brings you what needs doing: the failed payment, the member who’s gone quiet, the class about to fill. For each one, Milo recommends what to do and, if you approve, does it for you. Through the day, ask Milo for help with anything, from a member who can’t get in to how this month compares with last. Milo never clocks off and reports to you.
Every “can you check” from the desk comes to you. Every follow-up waits until you’ve got a minute, and the minute never comes. You want to grow, and you already have the tools to do it: what’s been missing is the time to make the most of them.
So it slips to the weekend, then to next week, and the balance just sits there.
The first you hear is the cancelled Direct Debit. By then they’ve made up their mind.
It’s Friday and you still haven’t followed up. Not because you didn’t care. Because you were coaching.
Is there space in spin, why won’t Sam’s fob work, has Priya paid. You’re the search engine for your own club.
The members going quiet, the payment that failed, the fob that won’t scan, the enquiry going cold, the numbers you meant to check, the idea you never get round to. It doesn’t all land on you any more. Milo’s on the team.
Normally: a mental checklist as long as your arm before you’ve even had coffee: who’s cancelled, who’s overdue, who hasn’t paid, what’s on today, and whatever else you can remember.
With Milo: the whole list, most urgent first, each with what Milo would do about it, done in minutes before you’ve left the house.
Normally: finding the number, drafting a message, remembering to follow it up. It’s the job that always gets put off, then done on a Sunday.
With Milo: flagged in the brief and sorted by why it failed: a retry for the first-time misses, a chaser with a set-up link for the cancelled mandate. One tap each.
Normally: your new member of staff doesn’t know why a member’s fob has stopped working, so it lands on you, mid-session, on the floor.
With Milo: they ask Milo. It finds the member, explains why, and offers the fix. Nobody comes to find you.
Normally: the follow-up gets pushed to the end of the list, then the end of the week. By Friday, it’s cold.
With Milo: the follow-up is drafted and waiting the moment you open the sales funnel. The ones who’ve gone quiet get a nudge or a call in your diary, your choice.
Normally: three reports and a spreadsheet to answer one question, so most nights the question doesn’t get asked.
With Milo: ask it the way you’d ask your manager. Joiners against leavers, revenue against last month and last year, and which campaigns are actually bringing people in. The answer lands in the chat, with the report there to download if you want it.
Normally: a good idea on the sofa, but building the plan can wait until you’re next in the office. So it waits, and half the time it’s forgotten.
With Milo: say what you want. It asks the two questions that matter, builds the plan, and asks before anything goes live. Done before the kettle’s boiled.
Milo never messages Sam or Hannah directly. The chase and the follow-up go from the club, once you say yes.
A few of the things Milo can do, in one chat. It knows your club inside out and ClubRight inside out, it never clocks off, and it reports to you. Whatever’s on your list, start by asking.
What happened overnight, what needs you today ranked by urgency, and the actions Milo’s already lined up: each one a tap away.
Jodie starts on the desk on Monday. By lunchtime she’s answered a dozen member questions she’s never been trained on, because she asked Milo. Is there space in spin. Why won’t this fob work. Has this member paid. You got none of them.
Every login gets Milo, not just yours, and it only shows each person what their ClubRight permissions allow. Your team is useful from their first shift, and you stop being the manual.
Milo is built on eight years of ClubRight running 1,000+ UK clubs, so it already knows what running a club looks like. And it’s part of ClubRight, on every plan, at no extra cost.
Milo’s available whichever plan you’re on: there’s no separate “AI add-on” to buy. On Core it asks and knows. On Complete it also acts, once you say yes.
Milo isn’t generic AI bolted onto your account. It’s shaped by real questions across ClubRight’s network of 1,000+ UK clubs, so it already knows what running a club actually looks like. Tell it when it gets something wrong, and it gets sharper before general availability.
Milo works inside the ClubRight app and web platform you already use: no separate tool, no new password, nothing extra to set up. Unlimited users means every staff login gets it too, not just yours.
Milo’s only as good as the data behind it, and that data has an eight-year track record.
Tell us a little about your club and we’ll get you to the right place.
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