Club admin was a real headache
Before ClubRight, RKA Kickboxing Academy struggled to keep on top of admin. Stuart and his team were using an outdated CRM and spreadsheets for most of the work, which created problems manually collecting payments and tracking attendance.
Managing bookings was especially difficult because many parents needed to book their children into classes — meaning the name on the payment record usually didn’t match the name of the person attending. The team needed an all-in-one system to stop bouncing between spreadsheets and stay on top of admin without spending all their time behind a computer.
Why RKA chose ClubRight
After a quick look at ClubRight, Stuart loved the fact that payments, bookings and general club management were all integrated. Crucially, ClubRight has a feature where parents and guardians can manage their children’s bookings without any confusion on the academy’s end about who is turning up to classes.
“Their representative showed us how each area of the system would work in the context of our business and it seemed like we’d be able to get used to the system pretty quickly.”— Stuart Harris, RKA Kickboxing Academy
Stuart had some reservations about the setup and how payment collections would work — but it turned out there was no need to worry.
Running the academy is a breeze
Since implementing ClubRight, running the academy has been straightforward. The setup was smooth and there was plenty of assistance on hand. Now the team has a robust booking system that shows who has booked and how many students are in each class at a glance.
Students have an app to manage their bookings, which means they no longer ring the team to book a place. Parents can book their children into classes and pay online, so the team doesn’t have to spend valuable class time chasing payments.
“We can message individual members or selected member groups which is excellent — it means if we need to send a notice out that’s only relevant to our junior members, our adult members don’t get inundated with irrelevant information.”— Stuart Harris, RKA Kickboxing Academy
ClubRight’s web chat is run by real people, and the knowledge base is full of tutorials available whenever the team needs them.
“It’s great software with so many benefits and everything we need to run the club is in one place.”— Stuart Harris, RKA Kickboxing Academy