A custom-built system that couldn’t keep up
Before ClubRight, Mas Body Gym relied on custom-built in-house software. It got the team through the first few years, but as soon as they wanted to start running classes and contacting members more strategically, it fell short. The old software required too many man-hours, too much time, and too much effort.
Mike and his team pride themselves on delivering the best level of service possible — but that’s hard to do when everyone is battling an inefficient system. Something had to change, or they risked limiting the business’s growth.
Why Mas Body Gym chose ClubRight
Mike wanted a way to contact members from one place, an integrated booking system, and the option for members to book classes themselves. He already knew ClubRight’s founder from the National Fitness Awards, and the industry spoke highly of the team behind the software.
“It was clear that the people behind ClubRight actually cared and had a good understanding of the industry, so the things I wanted from the software had already been thought of by people who knew what they were talking about!”— Mike Hind MBE, Mas Body Gym
Automation that frees up time on the gym floor
Fast-forward to today and Mas Body Gym has been using ClubRight for over seven years. The team can contact members with ease — individuals, groups, or the entire membership base. Bulk emails and push notifications have made communication seamless, and members appreciate the extra effort.
ClubRight’s automation has saved significant time. The majority of the joining process is automated along with nurture emails, freeing up staff to be present on the gym floor with members. Automated emails and push notifications triggered by member actions — like a missed payment — are what Mike calls game-changing.
“We’ve used the system for years and we’re still learning about new features that we can put to use!”— Mike Hind MBE, Mas Body Gym
Moving to ClubRight Pay — zero stress
When ClubRight launched ClubRight Pay, it made total sense for Mike to move everything under one roof. Yoana handled the full switch from Stripe and made the whole process easy from start to finish.
“No drama, no disruption to cashflow, and not a single issue with our members. That’s the bit most gym owners panic about — losing payments, members dropping off — but none of that happened. Zero stress.”— Mike Hind MBE, Mas Body Gym
As a judge for the National Fitness Awards, Mike sees first-hand how many clubs are using ClubRight. He describes it as easily the most popular member management software amongst independent gyms.