We didn’t have a management system in place
D&G Performance Gym is a membership-only facility in Liskeard offering key holder members 24/7 access. With a wide range of cardiovascular and strength equipment plus three personal trainers running one-on-one and one-on-two sessions, they serve 600+ members.
Running the gym before ClubRight was a challenge logistically. They didn’t have a particularly robust system in place and relied on a collections agency to collect membership fees. Eventually they ran into challenges and were quite disappointed with the level of support. The cost was at the top end of their budget and the service wasn’t worth the price.
They needed a proper management system — one that would handle payments accurately and on time while also allowing them to communicate more effectively with members.
Why they chose ClubRight
ClubRight came up after some research. They were initially drawn to the communication features — text, email and push notifications — that they knew would be a massive help. ClubRight also had excellent support ratings, which mattered hugely.
“There’s nothing worse than committing to a new service and being left completely on your own to set it up.”— Dean Dark, D&G Performance Gym
They organised a demo and decided to commit. Their only reservation was transitioning from the old way of working to a new system — but the process was very smooth.
Much more control over the business
Using ClubRight has given them much more control over internal processes. They can see all important information on the dashboard the moment they log in. PTs can see exactly who is attending their sessions and contact them directly from ClubRight if need be. It’s been great for the owners to have visibility without needing to get personally involved in everyday tasks.
“The member app has given our members more control over their experience. Giving them that freedom has been an excellent revenue opportunity for us.”— Dean Dark, D&G Performance Gym
Members can update their details, renew memberships and join online without staff needing to get involved. They’re currently in the process of switching over to ClubRight Pay for even more control over collections.
The support has been fantastic — ClubRight’s online chat connects them directly to the Help Team, and if they ever need extra support, the team are happy to call and talk through a solution.
“If you want your business to run smoothly, make the jump!”— Dean Dark, D&G Performance Gym