Four systems, four disappointments
Wild Training Gym is not your average facility. Across 12,000 sq ft, members can train in a full-time martial arts centre with a competition MMA cage, an outdoor strongman area, a rubber-floored strength room, and a barefoot matted room for everything from aerial silks to general fitness. From primary school children to international professional athletes — the range of activity is enormous.
Managing that complexity required powerful, reliable software. James Griffiths and the team had been through four different gym management systems, each time hoping for better and each time being let down — outdated tech, poor support, or interfaces that were plain confusing.
“So many gym management systems focus on the member app and put energy into appearance. We needed the backend to be functional, reliable and easily usable by our staff.”— James Griffiths, Wild Training Gym
Blown away by the admin side
Previous systems had fallen short on reporting — they never gave the snapshots needed to measure performance. When James saw a ClubRight demo, the difference was immediately clear. The dashboard showed key KPIs on login. Reporting was detailed yet concise, covering just about every aspect of the business. And the member-facing side looked great too.
Naturally, after three failed switches, James was nervous about transferring member data again. ClubRight did the best job of any system he’d moved from.
Flexibility, visibility and human support
With ClubRight, creating new membership types takes minutes. Reports are generated quickly, and business visibility is better than it’s ever been. The team can easily see active member numbers alongside non-paying members, so they can reach out and re-engage them.
“What sets ClubRight apart is without a doubt the support you get from their team. Their instructions are always clear, they’re attentive and you know you’re talking to a human being on the other end.”— James Griffiths, Wild Training Gym
In previous systems, support was a weak point. With ClubRight, it’s one of the strongest. Whenever the team wants to try something new, they get a fast response with the best process to achieve their goal.
Unbelievable value for money
Members have been consistently positive about the ClubRight Member App. The staff find the system intuitive. And James is clear in his recommendation — after four other systems, he knows what good looks like.
“If you’re curious about ClubRight, book a demo now and do it. It’s unbelievable value for money. With the amount of time it’ll save you in the long run, it’s a no-brainer.”— James Griffiths, Wild Training Gym