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One often overlooked aspect of the member experience is fitness assessment. It’s a process that involves reviewing an individual’s current fitness level, focusing on areas such as body composition, cardiovascular endurance, strength, flexibility and mobility.

Offering comprehensive fitness assessments to your members can be extremely helpful in helping them achieve their fitness goals because it gives them a deeper look at where they’re at physically. 

But, it can have a positive impact on the member experience and retention. Here’s how you can use them at your gym.

Upsell Additional Services

Fitness assessments help you understand your members on a deeper level. Getting familiar with their goals means that you can offer PT sessions or additional services to help them along their fitness journey and enhance their experience. Regardless of how you upsell to your members, make sure what you’re offering is challenging yet achievable. A one-size-fits-all approach isn’t always the most effective one, so take the time to ask questions and get clear on what your members want to achieve.

Track Progress

You can also use fitness assessments to track your members’ progress and show them the impact your club has had on their health. These success stories are great marketing tools because you’re demonstrating real experiences to support your club’s messaging. On top of that, you’ll be holding members accountable and making sure that exercise is ingrained into their routines. All of the above improves retention rates and customer satisfaction because you’re providing concrete evidence as to how you’ve influenced their well-being.

Health & Safety

Ensuring the health and safety of your members is paramount. Fitness assessments highlight any potential health risks and help you identify whether someone is more susceptible to injury. Taking this information into consideration when working with your members is useful in helping them to build a safe and effective workout plan that minimises risk, keeping both you and your member happy. Plus, studies show that personalisation is a great way to advance customer relationships, so it’s worth taking the time to make sure the majority of members complete a fitness assessment. 


To summarise, there are many ways fitness assessments can improve the member experience at your gym. Gaining a better understanding of your customers is the biggest benefit by far. When you know more about your customers on a physical level, you can provide them with the tools they need to reach their goals; whether that’s through personalised workout plans or general advice on how to get to where they want to be.

ClubRight is the go-to gym management software, taking care of everything from membership management and billing to class bookings and online joining – plus a whole lot more. Give us a call today on +44 (0)203 884 977 or book a free online demo with one of our product experts to find out why we’re trusted by more than 800+ fitness businesses across the UK.

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