An old system that was holding the studio back
The Fitness Function has been running since November 2013, offering bespoke small group training and personal training across all ages and abilities. But the software Julie was using to manage the studio was working against her, not for her.
Reports were impossible to pull. Finding anything took too long. Managing memberships, joining new clients and taking payments all felt like a battle — so much so that Julie started avoiding the admin altogether.
“Everything took too long, which frankly put me off wanting to sit down and actually do those boring admin jobs. Our time is better spent looking after our clients.”— Julie Burfoot-Brown, The Fitness Function
Drawn to it almost immediately
Julie admits it took a while to get round to booking a demo — running a studio doesn’t leave much spare time. But once she did, the decision came fast. The interface was clean, the owner-level controls made sense, and the account executive showed her exactly how simple day-to-day management would be.
Her main concern was how long the migration would take and whether integrations would cause problems. She didn’t want a scenario that ended up being more hassle than it was worth.
Everything in one place — and humans to help
ClubRight took care of the entire migration. The account was created straight away, and once Julie retrieved her data from the previous provider it went straight into ClubRight. The Help Team assisted with every integration — and crucially, they were actual humans throughout the process.
“If we have a new promotion or class we want to sell, we can pretty much set it up and start selling it within the hour. I’m no longer spending hours fighting to get our admin done.”— Julie Burfoot-Brown, The Fitness Function
The Zoom integration quickly became Julie’s favourite feature, significantly reducing the time needed to organise virtual classes. Creating an online class automatically sends the Zoom link to attendees when they book — no manual step, no separate inbox.
Value for money and support that’s fabulous
The Help Team made Julie feel welcome from day one, and no question was ever treated as too small. For a studio owner who was previously dreading admin, that kind of support made all the difference.
“I would definitely recommend ClubRight. The value for money and support available are fabulous. I wish I’d done it earlier!”— Julie Burfoot-Brown, The Fitness Function