Spreadsheets, lost data and manual mandates
Before ClubRight, Revolution Fitness managed its large client database using spreadsheets — and lost member data on several occasions due to human error. Direct Debit mandates were posted manually, and on more than one occasion mandates were sent back from banks due to incorrect customer details. By the time issues were resolved, members would be three to four weeks into their first month — and some would leave without ever paying.
On top of that, a frustratingly high number of members were sharing their entry pin codes with non-paying visitors. As a 24-hour facility with unmanned hours, it felt like fighting a losing battle.
Why Revolution Fitness chose ClubRight
Peter needed management software that could handle a large database and keep everything up to date automatically. Direct Debit and card payment management was vital, plus a way for members to sign up and instantly access the gym. Whatever system they chose needed to be compatible with their access control and help stop pin-code sharing.
“ClubRight was fantastic to work with and being able to actually speak to a person rather than dealing with bots was a huge factor in signing up with them.”— Peter Hughes, Revolution Fitness Belfast
Their only reservations were the cost involved and the process of moving so much information into an unfamiliar system. The ClubRight team made sure the transition was smooth and stress-free.
Anti-tailgating — a game-changer for 24/7 gyms
Revolution Fitness has used ClubRight since 2019, and the anti-tailgating notification system has been a standout feature. In the first few weeks, it prevented several people from sharing their access pin codes.
“Having these tools is so important as a 24-hour gym because we don’t always have staff in the building to monitor the entry system. We’d recommend this feature alone to any 24/7 gym or any gym that has unmanned doors.”— Peter Hughes, Revolution Fitness Belfast
Beyond access control, ClubRight has allowed the team to manage their sales process much more efficiently using the Sales Funnel. Push notifications prompt members with failed payments or renewals, and members find it easy to purchase memberships and book classes through the app.
“Perhaps our favourite part of working with ClubRight is that we get to speak to actual humans; so many other businesses make you speak to bots which is incredibly frustrating.”— Peter Hughes, Revolution Fitness Belfast