Our old provider caused us issues
Aspire is a spinal cord injury charity, and its leisure centre in Stanmore has been designed specifically for disabled and non-disabled people who have experienced spinal cord injuries. The facility includes a fully accessible 31-degree swimming pool, an accessible gym, a four-court sports hall, and is home to both the London Wheelchair Rugby Club and the Titans Wheelchair Basketball Team.
Their previous member management software caused regular issues. Whether it was taking payments via card machines or communicating with members, nothing was simple. The reception team ended up using several different platforms just to maintain their level of service — which wasn’t productive or cost effective.
“If a certain entrance is closed or a ramp is out of order, we need to be able to let them know as quickly as possible.”— Dean Tearle, Aspire Leisure Centre
Systems had to be updated manually, making processes prone to human error. And with 32% of their membership base having accessibility requirements, fast communication isn’t optional — it’s vital.
Why they chose ClubRight
One of the first things they noticed about ClubRight was the communication options available — email, text and push notifications, with the ability to send one-off or automated messages. All relevant staff have visibility over what’s been sent, which has been brilliant for efficiency.
They liked that ClubRight is one platform — everything they need exists within one system. The class schedule is managed from the admin side and mirrored in the Member App.
Dean’s only reservations were about the data upload and making sure all Direct Debits transferred correctly — especially since his operations manager had just left the business. But ClubRight supported them through every step of the transfer process.
Working with ClubRight has been great
Dean loves being able to make changes to the class timetable quickly and easily. The Zoom integration means meeting links are sent out automatically for online classes — removing a whole manual step and allowing them to scale virtual classes without being held back by admin.
“The cost saving in switching to ClubRight was incredibly beneficial and is helping the charity financially — the savings can be reinvested into the leisure centre elsewhere.”— Dean Tearle, Aspire Leisure Centre
The support has been consistent throughout. Quick responses through online chat and phone calls when needed — even after using the system for some time.
“If you’re thinking about signing up, make a list of what your needs are and speak to their team. You’ll quickly realise they’re an excellent option.”— Dean Tearle, Aspire Leisure Centre