It is fair to say that the entire fitness sector has faced numerous problems during the Covid-19 pandemic. It has been hard for those working professionally in the leisure and fitness industries to keep up with all of the latest government rules and public health messaging, let alone the general public. Where bootcamps have been allowed outdoors, more often than not have had to operate with restricted numbers or with stringent social distancing regulations in place. What’s been even trickier is that the rules have been different depending on where you run your service from.
Consequently, running a virtual bootcamp has been the answer for many in the sector. Clients still get a personalised service but there is no need for face-to-face interactions to occur. What’s more, bootcamp operators can proceed without worrying that they might fall foul of the law by inadvertently exceeding participant numbers, for example. What do you need to get one up and running?
Digital Schedule
One of the key aspects of the regional restrictions is that they limit numbers even when you are delivering bootcamps outside. In theory, you can have more people attend a virtual bootcamp but this would necessarily mean diluting how tailored your approach can be. Therefore, you ought to arrange bootcamps with maximum participant numbers that your clients can see before booking. This means offering a schedule perhaps with larger numbers in some sessions and lower numbers in others. By offering your clients choice, you are more likely to find that they will select a session that suits them not just in terms of when it is scheduled but how many people will be in virtual attendance with them. After all, some customers prefer one-on-one bootcamps and are willing to pay more for them.
Pre-Booking System
With so many questions your clients might have about booking their preferred session, automating the process will be essential if you are not to spend the majority of your working day on the phone to them. Therefore, an automated system for booking, cancelling and changing appointments through an app will be of undoubted help to all bootcamp operators. In other words, once your clients have found their preferred slot in your digital timetable, they should be able to click on it and reserve their place with ease.
Payment Taking System
If you run bootcamps on a subscription model, then ensuring your virtual sessions are paid for in advance is important. You need to be sure that your client is up-to-date with their membership fees and prompt them to make a payment if they are not when booking. Equally, some bootcamp providers will work on an on-demand basis. If you fall into this category, then automatic payments at the time of taking a booking will be handy. You may also choose to incorporate a refund system or a reallocation method for clients who need to postpone their booking for whatever reason. Again, doing so in an automated fashion will free you up to do what you do best – delivering bootcamps, whether online or in the real world.
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