From chasing their tails to comfortably in control of a 400+ member gym

Running the gym was hectic before ClubRight

Club Impact Health & Fitness is a privately owned, independent gym in Doncaster with 400+ members, specialising in a results-driven approach. James Milner and his business partner Joe took over the gym in early 2025 after the previous owners retired, with a mission to expand on an already successful business.

Before ClubRight, running the gym was very hectic. They were always chasing their tails with member admin. The member side was old-fashioned — historically, members paid via standing order into a business bank account. Once James and Joe took over, they relied on a Direct Debit collections agency, but that gave them limited functionality in terms of marketing and member communications.

They needed tools to feel in control of the business for the long term.

Why they chose ClubRight

They were initially interested because ClubRight integrated with the Direct Debit software they were already using. During their discovery session, they found out about ClubRight Pay — an alternative that would save them money on transaction fees and was integrated directly with memberships rather than through a third party.

Beyond payments, they liked the idea of having all business admin in one place.

Being able to track members who haven’t paid is a lifesaver

Their favourite part of ClubRight is the integrated Direct Debit collections with ClubRight Pay and how easy it is to navigate. They feel comfortably in control of the business. On the rare occasion they have a question, the AI Help Button is incredibly useful.

They can also see a list of expired members right on the dashboard, which prompts the team to take action and make sure members renew. ClubRight’s customer support team has been exceptional — special thanks to Yoana, Michelle and Albino, who made them feel their business was in safe hands from day one.