We were unsatisfied with our previous provider
Beckwith Health Club is a 3,000 sq ft gym that has been in operation for more than twenty years. Along with a sizeable gym floor, they have a large dance studio and changing rooms. Their customer base is a mix of corporate members and local residents, with approximately 750 members in total.
Before ClubRight, they used a different membership system. It didn’t integrate with their payment systems, which caused constant headaches and forced the team to manually join the dots between payments and members. The dashboard was complicated and tricky to navigate — costing them more time rather than saving it.
They’d invested in the system to streamline processes, but their problems were not getting solved.
Why they chose ClubRight
Three main benefits stood out. The most important was seamless integration with GoCardless — due to the issues they’d had, this was the main problem they wanted to solve.
Second was the user-friendly interface, which they saw in action during the demo. The dashboard was clear and concise, and it looked great from the member’s side too.
Third was how easy it was to get support from ClubRight’s Help Team — fast response times and high satisfaction rates.
“In our experience, software providers tend to over promise and under deliver in terms of functionality. Thankfully, this wasn’t the case with ClubRight.”— Mark Silver, Beckwith Health Club
Life after ClubRight
Processes have significantly improved. The dashboard shows all important KPIs on one screen as soon as the team logs in. The GoCardless integration is a far more efficient way of collecting payments — everything is controlled from ClubRight with no need to jump between systems. Everything updates automatically.
“Being able to speak to Wayne is refreshing because there aren’t many companies out there where the founder is still in the business and takes the time to speak to their customers.”— Mark Silver, Beckwith Health Club
ClubRight also integrates with other systems which Beckwith plan to explore further — anything that can save time on the operations side.
“Simply put, ClubRight works. If there are ever any problems, their webchat service allows me or any of my staff to quickly ask a question and we always get a clear, prompt response.”— Mark Silver, Beckwith Health Club