I would struggle to run my business without ClubRight.
We’ve been using ClubRight for quite some time now. The onboarding process was simple, efficient and pain-free. The system is well thought through and has clearly been designed by someone that has owned a business in the fitness industry. It ticks every box for us.
As the owner of the business, my personal favourite feature is task automation. We’ve automated everything from sales follow-ups to payment-chasing and welcome procedures etc. I also love the adaptability of certain features like the Awards feature. We use it to segment our members by personality type and it works a treat.
We said goodbye to paper joining forms a long time ago, now it’s so much slicker. Members can sign up at home and they can come down to the gym for their induction that same afternoon. Then there are there’s the promo codes feature, which we have used extensively.
The automation of credit control has transformed the business. Every time a member payment fails, emails and texts are sent out automatically without the need for any staff to get involved. Collection rates have shot up because nobody falls through the cracks.
Our admin processes have been massively simplified. It has enabled me to streamline my staff more, saving me far more than the system costs.
The ClubRight team are a great bunch, led by a great leader in Wayne. You can feel his enthusiasm and joie de vivre throughout the company. Their support team are always helpful and I have to say, of all of the different industry suppliers we use, they’re one of our best. If there’s ever a problem, they let me know and get to work on a solution – what more can you ask for?
Most recently, their response to the pandemic and subsequent lockdowns was very impressive. Like many other clubs, it was a scary time for us and we needed to adapt fast. Fortunately, ClubRight adapted fast too. Within weeks of being put into a lockdown, they released a brand new integration with Zoom allowing us to hold our classes virtually and keep some money coming in.
Our customers love the Member App and the latest addition of push notifications has made it even easier for us to stay in touch with them, it’s great to use software that has been created for people that own gyms because they have a real understanding of how it all works. The level of support we’ve received is exceptional. ClubRight’s Help Team are always happy to help us via their web chat or telephone call if it’s necessary. Simply put, we could not run our gym without ClubRight.
Would I recommend ClubRight?
I would absolutely recommend ClubRight to any club owner. Setting up the system in a way that works for us has been great and has streamlined how we do things at Atrium Fitness. ClubRight sits at the very core of my business and to be honest, I would struggle without it. The updates to the software are always great and well thought through. I honestly could not ask for more from a software provider.
If you’re considering getting started with ClubRight, do it. It’s a no brainer. The cost is very low, but the quality is very high – it’s fantastic value for money. You’re not tied into a contract at all, but it doesn’t matter because you won’t want to leave anyway!