As gym and health club owners look for impactful ways to engage members and increase revenue, SMS marketing is emerging as a powerful tool. On average a smartphone user will check their phone over 96 times a day, this is 96 opportunities to communicate with your members. A recent report on reveals that targeted, timely text messages are driving high engagement and impressive ROI. So here’s 6 ways a gym owner can capitalise on this tool to enhance their growth and member engagement.
Immediate Engagement and High Open Rates 2.5x times more likely
Average SMS open rates are over 90%, which is x2.5 higher than email (35%).
Text messages are a highly effective way to ensure notifications, such as class reminders, registration alerts, or promotional deals, reach members instantly.
This can be especially useful for time-sensitive updates, like class cancellations or last-minute openings, ensuring members stay informed and engaged without delay.
Personalised Member Experiences
SMS marketing allows gym owners to offer personalised communication – whether it’s a birthday discount, congratulatory message for reaching a fitness milestone, or a reminder to book their favourite class.
According to the report, personalisation in SMS drives increased response and loyalty, which is crucial for small independent that thrive on member retention and positive, motivating interactions.
Driving Sales Through Exclusive Offers
The report highlights SMS as a prime platform for promotions. Gym owners can use SMS to send exclusive offers like discounts on memberships, personal training sessions, or fitness merchandise.
Flash sales or “refer a friend” programs are easily promoted through SMS, making it convenient for members to access these perks instantly on their phones.
Event and Class Reminders
Automated SMS reminders for booked classes, workshops, or events reduce no-shows, keeping schedules full and maximising your gym’s resources. This simple reminder strategy has a big impact on attendance rates, as many members appreciate the nudge without needing to check email or log into an app.
Upselling and Cross-Promotions
SMS marketing isn’t just for membership updates; it’s also effective for promoting other revenue-driving services like partnership packages, nutritional products, or upcoming fitness challenges.
By targeting members based on their past purchases or interests, owners can deliver more relevant offers that enhance members’ fitness journeys while boosting business revenue.
Building a Sense of Community with Timely Tips and Motivation
Beyond promotions, SMS is a great platform for sharing fitness tips, workout inspiration, or motivational quotes to keep members engaged outside the gym. Utilise SMS to foster a community feel by sending daily workout tips or wellness advice, making each text a supportive touchpoint.
Key Takeaways
SMS marketing stands out as a versatile, effective strategy for the gym owners. With its immediacy, high engagement potential, and personalisation, SMS can help fitness businesses keep members informed, motivated, and coming back. By leveraging this channel, gyms and health clubs can create a more connected and engaged member base, increase attendance, and drive more sales—all of which are critical for staying competitive in today’s fitness landscape.
ClubRight has recently introduced a new and improved SMS service package to help gym owners looking to strengthen member communication. Priced at £20 per month, the service includes unlimited messaging, enabling businesses to keep members updated on classes, promotions, and events without incurring additional charges.
For a limited time, ClubRight is offering new users an introductory benefit of 100 free messages, allowing businesses to explore the potential of SMS as an engagement tool. Click here to claim your free SMS messages
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